Call center managers know their business better than anyone. AWS Connect Success gives you the control and speed to make changes immediately — no waiting on integrators or developers. Understand your entire setup, spot issues in seconds, and own your platform.
No more digging through AWS consoles, Lambda functions, and CloudWatch logs. See what matters in plain English.
See your queues, routing profiles, contact flows, and hours of operation in a single view. We map your entire Connect instance so you understand exactly how calls move through your system. No AWS expertise required.
See exactly how calls move through your contact flows. We highlight routing loops in red, dead ends that disconnect callers, and suggest fixes in plain English. No flowchart expertise needed.
Ask questions about your call center in plain English. "Why are calls getting stuck?" "Are there routing loops?" "Which agents need coaching?" Get instant, actionable answers.
We believe trust is earned through transparency and respect for your environment. Here's exactly how we operate.
We configure an IAM user with read-only permissions to AWS Connect. We never request write access to your instance. We look, we don't touch.
Your AWS Connect data stays entirely in your AWS account. We read metrics and configuration in real-time — nothing is copied, exported, or stored on our servers.
Your call center information never leaves AWS. We don't warehouse customer data, metrics, or call records. Everything stays secure in your own environment.
You control what we can see. You manage the IAM permissions and can revoke access instantly. You're always in control of your security posture.
Natural language diagnostics that actually understand your AWS Connect setup.
Start with one instance. Scale when you're ready. Cancel anytime.
Join the waitlist for early access. We'll show you your instance in plain English within minutes of connecting.